Privacy Policy

1. About Us

Bilingin is operated by MatrixMap LLC, a Limited Liability Company registered in Wyoming, United States. We provide bilingual reading tools, document translation services, and text-to-speech functionality to help users improve their language learning and reading experience.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password (encrypted), and profile preferences
• Content You Upload: Documents, web pages, PDFs, Word files, images, and text you submit for translation
• Communication: Messages you send to our support team
• Payment Information: Billing details processed through secure third-party payment processors

2.2 Information We Automatically Collect

• Device Information: Device type, operating system, browser type and version
• Usage Data: Features used, time spent, language preferences, reading patterns
• Technical Data: IP address, cookies, session data, error logs
• Analytics Data: User interactions, feature usage statistics (anonymized)

3. How We Use Your Information

We use your information to:

• Provide Core Services: Bilingual comparative translation, text-to-speech, AI chatbot
• Improve User Experience: Personalize content, remember language preferences, optimize performance
• Account Management: User authentication, password recovery, subscription management
• Customer Support: Respond to inquiries, troubleshoot issues, provide assistance
• Product Development: Analyze usage patterns to improve features and develop new services
• Legal Compliance: Meet legal obligations, prevent fraud, ensure platform security
• Communications: Send service updates, feature announcements (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party providers who help us deliver our services:

• Translation APIs: Our third party AI model or LLM providers
• Text-to-Speech: Our third party AI model or LLM providers
• Chatbot Services: Our third party AI model or LLM providers
• Cloud Infrastructure: Hosting and storage providers
• Payment Processors: Our third party secure payment services
• Analytics: Usage analytics and performance monitoring tools

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety, or that of our users
• Investigate fraud, security issues, or violations of our terms

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: HTTPS/TLS encryption for data transmission
• Secure Storage: Encrypted storage of sensitive data
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Incident Response: Procedures for handling security breaches

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Account Deletion: Delete your account and associated data

7. Data Retention

We retain your information for different periods based on the type of data:

• Account Data: While your account is active and for a reasonable period after deletion
• Usage Data: Aggregated and anonymized for product improvement purposes
• Document Content: Deleted immediately after processing (not stored)
• Support Communications: Retained for customer service purposes

8. International Data Transfers

As a US-based company, your information may be processed and stored in the United States. If you are located outside the US, please note that your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

9. Children's Privacy

Bilingin is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide targeted content and features

You can control cookies through your browser settings.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we don't sell your data)
• Right to non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by:

• Posting a notice on our website
• Sending an email to your registered email address
• Displaying an in-app notification

Your continued use of Bilingin after such changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

14. Governing Law

This Privacy Policy is governed by the laws of the State of Wyoming and the United States. Any disputes arising from this Privacy Policy will be subject to the jurisdiction of the courts in Wyoming. MatrixMap LLC is the legal entity responsible for your personal information under this policy.